FAQs

Answers to your Linebooker questions

Customers

Are Linebooker’s Transporters reliable?
All Linebooker Transporters undergo a comprehensive vetting process. Linebooker ensures all Transporters have sufficient GIT Insurance, and Linebooker also has its own Contingency policy

How do I manage any concerns with my load?
Customers are allocated a dedicated Linebooker controller from the first accepted load. All concerns can be communicated to your controller.

How are PODs (Proof of Delivery) handled and processed?
PODs are uploaded to the platform for each load and hardcopy’s are sent upon request.

What are Linebooker’s credit terms?
Payment is 30 days for Customer and Transporter. Cash on Collection until credit application is completed and credit is approved.

Do you have cross-border transporters registered?
Yes, SADC regions.

Can my existing transporters have access to loads that I publish?
Yes, invite your transporters to register on the platfrom and receive access to your available loads.

Transporters

How does payment work?
Linebooker pays the transporter 30 days from statement for loads serviced.

What documents/information is required to register as a transporter?
Company registration documents, GIT (goods in transit) confirmation, tracking certificate, copy of director IDs, bank confirmation letter, and at least two trade references.

Is there a minimum number of trucks I can register, or specific truck types required?
No, companies of all sizes and truck types are welcome to register given they undergo the vetting process successfully.

How do I get notified of loads?
Live email and WhatApp load notifications.

Can I access the platform from my phone?
Yes, Linebooker is a web-based platform that can be accessed via your preferred web browser on your computer, mobile phone, tablet, etc.